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  • Privacy Policy

Privacy Policy

Privacy Policy

"Pretty Valley" ("we"), owner and operator of prettyvalley.ca ("Web Site"), values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, sweepstakes, contests, and other promotions. Please carefully review this Privacy Policy to learn about how we collect, use, and protect any information you provide us. Because the Internet is global, information about you that we collect or that you submit may be transferred to, processed in, and held in countries (including Canada) other than the one in which you reside. This Privacy Policy applies to information we collect about you through our websites and mobile applications. By using our Web Site or mobile applications you explicitly consent to the practices described in this Privacy Policy.

 

Usage and Website Activity Information

When you visit the Web Site, our Web server automatically recognizes only your domain name, not your e-mail address. We collect only the domain name, but not the e-mail address of visitors to our Web Site; we collect aggregate information on what pages consumers access or visit, how many visits we get, and information such as where visitors arrived from on the Internet or if they directly typed our Web Site address into their Web browser. We only use this information for internal review in aggregate and not in personally-identifiable form.

 

Cookies Usage

Our Web Site uses "cookies." A cookie is a small amount of data that is sent to your Web browser from a Web server and stored on your computer's hard drive. Generally, we use cookies to helps us improve our Websites and make them friendlier and easier to use. We never use cookies to save passwords, credit card numbers or other highly confidential information. However, we may use them to provide enhanced online marketing based on your interests and preferences. The use of cookies is an industry standard; you will find them at most major Web sites. Cookies make Web-surfing easier for you by saving your preferences while you are at our Web Site. You can generally set your Web browser not to accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. If you set your Web browser not to accept cookies, it may affect your ability to utilize all features on the Web Site.

 

Information Usage

The personal information we collect is primarily intended to offer better customer service and to improve communications. At times, we may need to confirm and track your order, review your subscription and registration, analyze preferences and trends, as well as inform you of new products, services, offers, or new information.

 

It is important to understand that we may contract with companies or persons to provide certain services including credit card processing, shipping, data management, promotional services, measuring the effectiveness of our advertising and how visitors use the Web Site, etc. We call them our Service Providers. We provide our Service Providers with the information needed for them to perform these services. We also ask our Service Providers to confirm that their privacy practices are consistent with ours.

 

For instance, when you order a large item, we may send your name, address, email address and phone number to our shipping vendor, allowing you to access their online delivery scheduling system. Our vendor does not share your personal information with third parties; it is used strictly to coordinate and complete your shipment. 

 

We indefinitely maintain all of the information you give to us to help serve you better and to understand our customers and their purchasing patterns over time.

 

Third Party Service Providers

We do not disclose customer information to third parties for their own direct marketing purposes. We do not currently rent e-mail addresses to outside parties or allow any outside parties to use them for their own e-mailing purposes. If you have given us your telephone number when registering your profile or when ordering merchandise, we or a party acting on our behalf may call you to follow up with you about your order or to gauge your satisfaction with our products and services. We do not share your telephone number with any outside parties for any other purpose whatsoever.

 

Links to Sites and Services

At times, we provide links our customers may be interested in, including links to social media sites such as Facebook, Twitter or Pinterest. We are not responsible for these websites, which have their own privacy policies and privacy practices to which you may be subject. When visiting our presence on social media or other tools, you will be subject to those websites’ privacy policies. If you visit our Web Site through a link from another website, you may be subject to that website’s privacy policy as well. If you choose to explore these websites and services, we suggest that you carefully review their individual privacy policies. See our Terms and Condition for further information about third party links.

 

Email Address Options

Your e-mail address and other personally-identifying data are known to us only when you voluntarily submit them to us. We collect your email address only if you ask us to communicate with you by email to, or if you volunteer it for any reason, such as to sign up for a newsletter or other promotion, or to register with the Web Site. If you have at any time given us your email address, we will use your email address to communicate with you about the status of your order, to enter a sweepstakes or contest and send you our own emails regarding sales, exclusive offers, and other promotions that we think will interest you.

 

To remove your name from our email contact lists, you may go to the Unsubscribe link or contact us directly. Please note that it will take 2-3 weeks to process the removal of your email address.

 

Information Security

We take our customers' personal information seriously and take steps to protect our customers' personal information against loss, misuse, alteration and unauthorized access. We use encryption technology whenever receiving and transferring your payment information on our Web Site.

 

We urge you to keep your password in a safe place and not to divulge it to anyone. Also remember to sign off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe.

 

Policy Changes

If we decide to change our Privacy Policy, in whole or in part, we will inform you by posting a notice on our Web Site. Those changes will go into effect on the date posted in the notice. The new policy will apply to all current and past users of our Web Site and will replace any prior policies that are inconsistent. This policy was last updated on January 25, 2016.

 

Controlling Personal Information

If you do not wish to be contacted for direct marketing purposes, you may send an email to inquiry@prettyvalley.ca, or a letter request to:

 

Pretty Valley,

Store I6, Erin Mills Town Centre

5100 Erin Mills Parkway,

Mississauga ON L5M4Z5 Canada

 

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