Privacy Policy
Privacy Policy
"Pretty Valley" ("we"),
owner and operator of prettyvalley.ca ("Web Site"), values its
customers and respects their privacy. We collect customer information in an
effort to improve your shopping experience and to communicate with you about our
products, services, sweepstakes, contests, and other promotions. Please
carefully review this Privacy Policy to learn about how we collect, use, and
protect any information you provide us. Because the Internet is global,
information about you that we collect or that you submit may be transferred to,
processed in, and held in countries (including Canada) other than the one in
which you reside. This Privacy Policy applies to information we collect about
you through our websites and mobile applications. By using our Web Site or
mobile applications you explicitly consent to the practices described in this
Privacy Policy.
Usage
and Website Activity Information
When you visit the Web Site, our Web server
automatically recognizes only your domain name, not your e-mail address. We
collect only the domain name, but not the e-mail address of visitors to our Web
Site; we collect aggregate information on what pages consumers access or visit,
how many visits we get, and information such as where visitors arrived from on
the Internet or if they directly typed our Web Site address into their Web
browser. We only use this information for internal review in aggregate and not
in personally-identifiable form.
Cookies
Usage
Our Web Site uses "cookies." A
cookie is a small amount of data that is sent to your Web browser from a Web
server and stored on your computer's hard drive. Generally, we use cookies to
helps us improve our Websites and make them friendlier and easier to use. We
never use cookies to save passwords, credit card numbers or other highly
confidential information. However, we may use them to provide enhanced online
marketing based on your interests and preferences. The use of cookies is an
industry standard; you will find them at most major Web sites. Cookies make
Web-surfing easier for you by saving your preferences while you are at our Web
Site. You can generally set your Web browser not to accept cookies or to notify
you when you are sent a cookie, giving you the chance to decide whether or not
to accept it. If you set your Web browser not to accept cookies, it may affect
your ability to utilize all features on the Web Site.
Information
Usage
The personal information we collect is
primarily intended to offer better customer service and to improve
communications. At times, we may need to confirm and track your order, review
your subscription and registration, analyze preferences and trends, as well as inform
you of new products, services, offers, or new information.
It is important to understand that we may
contract with companies or persons to provide certain services including credit
card processing, shipping, data management, promotional services, measuring the
effectiveness of our advertising and how visitors use the Web Site, etc. We
call them our Service Providers. We provide our Service Providers with the
information needed for them to perform these services. We also ask our Service
Providers to confirm that their privacy practices are consistent with ours.
For instance, when you order a large item,
we may send your name, address, email address and phone number to our shipping
vendor, allowing you to access their online delivery scheduling system. Our
vendor does not share your personal information with third parties; it is used
strictly to coordinate and complete your shipment.
We indefinitely maintain all of the
information you give to us to help serve you better and to understand our
customers and their purchasing patterns over time.
Third
Party Service Providers
We do not disclose customer information to
third parties for their own direct marketing purposes. We do not currently rent
e-mail addresses to outside parties or allow any outside parties to use them
for their own e-mailing purposes. If you have given us your telephone number
when registering your profile or when ordering merchandise, we or a party
acting on our behalf may call you to follow up with you about your order or to
gauge your satisfaction with our products and services. We do not share your
telephone number with any outside parties for any other purpose whatsoever.
Links to
Sites and Services
At times, we provide links our customers
may be interested in, including links to social media sites such as Facebook,
Twitter or Pinterest. We are not responsible for these websites, which have
their own privacy policies and privacy practices to which you may be subject.
When visiting our presence on social media or other tools, you will be subject
to those websites’ privacy policies. If you visit our Web Site through a link
from another website, you may be subject to that website’s privacy policy as
well. If you choose to explore these websites and services, we suggest that you
carefully review their individual privacy policies. See our Terms and Condition
for further information about third party links.
Email
Address Options
Your e-mail address and other
personally-identifying data are known to us only when you voluntarily submit
them to us. We collect your email address only if you ask us to communicate
with you by email to, or if you volunteer it for any reason, such as to sign up
for a newsletter or other promotion, or to register with the Web Site. If you have
at any time given us your email address, we will use your email address to
communicate with you about the status of your order, to enter a sweepstakes or
contest and send you our own emails regarding sales, exclusive offers, and
other promotions that we think will interest you.
To remove your name from our email contact
lists, you may go to the Unsubscribe link or contact us directly. Please note
that it will take 2-3 weeks to process the removal of your email address.
Information
Security
We take our customers' personal information
seriously and take steps to protect our customers' personal information against
loss, misuse, alteration and unauthorized access. We use encryption technology
whenever receiving and transferring your payment information on our Web Site.
We urge you to keep your password in a safe
place and not to divulge it to anyone. Also remember to sign off your account and
close your browser window when you have finished your visit. This is to ensure
that others cannot access your account, especially if you are sharing a
computer with someone else or are using a computer in a public place such as a
library or Internet cafe.
Policy
Changes
If we decide to change our Privacy Policy,
in whole or in part, we will inform you by posting a notice on our Web Site.
Those changes will go into effect on the date posted in the notice. The new
policy will apply to all current and past users of our Web Site and will
replace any prior policies that are inconsistent. This policy was last updated
on January 25, 2016.
Controlling
Personal Information
If you do not wish to be contacted for
direct marketing purposes, you may send an email to inquiry@prettyvalley.ca, or a letter
request to:
Pretty Valley,
Store I6, Erin Mills Town Centre
5100 Erin Mills
Parkway,
Mississauga ON
L5M4Z5 Canada